Cross Keys Hotel


We do not support or promote practices that encourage extreme consumption of alcohol, and our staff follow the Liquor Service Codes of Practice and regulations applicable to responsible service of alcohol in each state.

All our staff are trained in identifying situations that may cause harm or patrons undertaking risky behaviour, and how to deal with these situations.

Excessive alcohol consumption, under-age drinking and alcoholism are serious social issues and we support community and government initiatives designed to address and prevent them.

Customers are required to produce a current Australian driver’s license, passport or other valid form of identification to be presented upon request.

It is our aim that all our customers that wish to partake in gambling do so responsibly.

We understand and acknowledge that problem gambling is a serious issue, and we aim to help people affected by problem gambling, to make better decisions regarding their gambling habits, while at our venues.

Our venues and staff adhere to the Responsible Gambling code of Conduct and we make the Code available to patrons by displaying it clearly in the gaming rooms. You can utilise the link below to download a copy of the Code in English.

Code of Conduct English:





The Code is also available in several community languages and can be viewed at the cashier in venue.

Rules and regulations pertaining to the safe and responsible playing of electronic gaming machines, payment of winnings policies, self-exclusion programs, and Gambler’s Help support group contact details are clearly signed throughout our venues.

The Cross Keys Hotel considers and respects an individual’s choice to socialise and consume alcohol, or participate in responsible gaming, at a licensed venue.

We understand our responsibility as the provider of alcohol and gaming activities and our compliance obligations.

Community and sociability are at the foundation of our service offering, and it is our intention to continue to provide a pleasant environment that is safe for the community to enjoy.

The Cross Keys Hotel is committed to ensuring the health and safety of all persons in the workplace including employees, contractors and other visitors.

Our employees, contractors and visitors have a duty of care including: the responsibility to work safely, to take all reasonable care for their own health and safety, and to consider the health and safety of other people who may be affected by their actions.

We take all reasonable and practical steps to improve work safety conditions and strive to uphold core values of safety, knowledge, integrity and leadership in order to achieve its goal of zero harm.

The Cross Keys Hotel is committed to:

Complying with all applicable health and safety laws, regulations, standards and other.

Providing safe plant and equipment, for controlled work.

Implementing risk and hazard management systems which are; relevant and suitable for the organisation’s risk exposure as well as identify, promote and continuously improve health and safety performance.

Ensuring all managers remain directly responsible and accountable for the health, safety and welfare of their employees and provide adequate resources to assist managers in this cause.

Provision of appropriate Health and Safety Training to all relevant persons.

Maintaining relevant policies, procedures, systems, information, training, recognition programs, and organisational structures to support and communicate effective health and safety practices throughout the hotel.

Utilising appropriate internal and/or external expertise when required in all related activities.

Establishing clear targets and objectives on a biennial basis to improve health and safety in the workplace.

Effectively disseminating health and safety information to all employees as part of each business unit’s consultative process including forums and publications.

Maintaining a positive safety culture through encouraging active participation, consultation and cooperation of all employees, contractors and visitors in promoting and developing measures to improve health and safety at work.

Actively responding to and investigating all incidents, and ensuring injured employees are returned to suitable work at the earliest possible opportunity through equitable claims management and rehabilitation practices.

The Cross Keys Hotel will implement and maintain these systems, inclusive of standards, policies and procedures. These standards will be monitored regularly to ensure their integrity and effectiveness to facilitate continuous improvement.

The Cross Keys Hotel is bound by the Privacy Act 1988 (Cwth) (Privacy Act) and the National Privacy Principles contain in the Privacy Act (1998).

Personal information is collected by the Cross Keys Hotel when we provide goods and services, or a customer or client requires us to collect information on their behalf. We will inform you why your personal information will be collected and how we plan to use it.

Personal information usually includes a name, contact details, job titles, positions etc. If we need information considered to be ‘sensitive-information’ it will be for the purpose of providing our services and is required by law. Your consent will always been sort when collecting this information.

We use your information to provide and promote our goods and services and to enhance and develop our relationship with you. We may share your information with associate companies of the Cross Keys Hotel, including those located outside of Australia.

You are not required to provide us with your personal information when visiting our website. However, when you request information from us about such things as promotional offers, we need to collect your information to communicate with you.

The Internet is not a secure environment, and if you send us information, including your email address, it is sent at your own risk. Our websites may contain links to other sites and we do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.

Our Internet Service Provider makes a record of your visit, when you visit our website and records the following information: your internet address, your domain name, the date and time of your visit, the pages you accessed and any documents you downloaded, the previous website you visited before our website and the type of browser you are using. This information is only used for statistical purposes and web development. We make limited use of cookies and only use them to improve the functionality of our website, not to store your email address or any other personal information.

The Cross Keys Hotel may disclose your information to service providers, agents, contractors and strategic partners, to help us to provide and market our services to you. If we do this, we ask them to protect your information in the same way we do and we do it with your consent.

You have a right to access any personal information we hold about you. If you have a complaint then we urge you to contact us and discuss this with us.

We use physical and electronic security measures, including restricting physical access to our offices, firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.

If you require further information about our approach to privacy, please Contact Us.

Federal Money Smart Financial and Budgeting Advice - Utilise the link below.

State Government Problem Gambling Assistance website - Utilise the link below.

Gamblers Help - Victorian Responsible Gambling Foundations - Utilise the link below Gamblers Help.

Tabcorp Responsible Gambling - Utilise the link below for the Tabcorp Responsible Gambling Code.

TAB Code of Conduct - Utilise the link below for the Tabcorp Responsible Wagering Code of Conduct.

Keno Rules of Play - Utilise the link below for the Keno Rules.

Keno Code of Conduct:- Utilise the link below for Keno Code of Conduct.

Keno Commitment Message:
PRE-COMMITMENT - Tabcorp and this venue encourage customers who play Keno to set a time and money limit according to their circumstances. Set yourself a limit and do not exceed it. You know the score. Stay in Control.